You may (or may not) remember my previous griping about the hopsital bill from hell. I'm too lazy to find a link to the story so let's summarize. I went to the hospital without insurance and racked up a hella big bill. I've been paying it off for over two years now. Well, I've been trying to pay it off but even though they have my banking information, the company that handles the bill needs to be
screamed at reminded to draft out their payment.
Today I decided that I would be even more responsible and instead of spending what's left of my income tax money after the other bills on something fun for me, that I would see how much of a discount they would offer in a settlement. Well, much to my surprise, they were willing to knock 35% off of the balance! Sweet! And DEAL! They can draft that out next week. Thank you and Good Riddance!
Here's the best part:
I called and asked for the lady that handles my account. The lady that answered the phone asked for my name which is not unusual. I'm on hold and then I get transferred to a voicemail of a person whom I do not know. I hung up without leaving a message and called back. I let the lady who answered know that I called for my lady but got someone else's voicemail. She said that she knew and that was what she was told to do. Grrr.
Since she didn't do anything wrong, I was nice to her. I asked her to please tell my lady that I wasn't calling to complain (this time) so please take my call. Three seconds later, I had her on the line. After we worked out the settlement, she did apologize for not taking my call. She said that she sent me directly to the head of accounting because she "just didn't know how to apologize again" for their screwups.
Unprofessional? Uh, yes, I think so, but this whole ordeal has been. But you know what? It's over. As of next week, I never have to deal with these people again. HOORAY!!