dhl

Go to DHeLL

Hi there folks.  I'm missing ROCO Fridays and my Fridaylutions, I know.  Things have been a little hectic.  Nevertheless, I wanted to share yet another DHL nightmare with you.

Before we start, let is just be known that I've shipped my fair share of stuff using regular old mail, UPS, and FedEx, and I've never had a problem.  Now, previously I've noted that DHL SUCKS as you may or may not recall. 

Friday was okay.  They tried to deliver while I was at work.  No biggie.  They left a little sticky note on the door saying if I wanted to have the package left for me, to sign the note and leave it on the door.  Well, I knew I wouldn't be home and as much as I complain about where I live, I knew no one would come take the package.

Monday rolled around and Lovey came home to see the note still on the door at just about 5:10.  I checked the website to see what the status was.  Would you believe that they claim to have attempted delivery?  So, while they got the "recipient not home" part right (cuz Kiddo never hears the door) "delivery attempted" is a flat-out LIE.  If you had gotten out of your truck Mr. DHL driver, you would've seen and picked up your stupid sticky note and I wouldn't have had to call some poor guy at DHL to bite his head off.

As DHL does, they promised that it would go out for delivery today.  (I wonder what sort of shipping the sender paid for…)  And I saw that it was out for delivery which is all well and dandy.  Then I see that it's been delivered.  To 1210 SW 32nd Court.  Guess what?  That is not my address.

<SIGH>

So more calls to DHL to see if they're stupid on a whole or if just the driver is stupid.  Turns out it's just the driver, but come on people!  The DHL legacy continues.

 

UPDATE!!

It seems as though they took my latest nastygram more seriously than any previous one.  Because I received not one, not two, but THREE phone calls to follow up about this issue and the third guy wanted to call me again after he spoke to the driver.  No thanks.  I don't want the guy getting fired.  Times are tough.  I just wanted them to be aware.

Oh yeah, AND they sent an email apologizing as well.  I suppose when you end your note with "GET YOUR ACT TOGETHER! It's no wonder this company is in the crapper."  They take it to heart.

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10/30 – A couple of things

Please know that I am not happy that ANYONE is losing their job, ever.  And that my happiness regarding the next sentence stems from this.

DHL is basically ending its US service.  But seriously, their service has been so bad, from my experience, this is really not a surprise.

Here's another little nugget.  You should exercise and get lots of calcium, especially if you are a woman.  MommaShyner just found out that she has osteopenia.  Nothing on too serious of a level, she just needs to exercise and get more calcium, which SHE BETTER!  I know you read this, Mom!

And since I know you're reading this, I am going to share this because I thought it was funny in a downer sort of situation.  MommaShyner said that she didn't think that this was something that really affected "us".  You know, like Black folks "us".  Um, we've still got bones and we're still female, so that's more or less who these sorts of conditions target.

It's not like we're white and she found out she had sickle cell, because then she could say "Damn, I didn't think that sort of thing really affected "us"!"  I love my MommaShyner.

In case you're wondering, the girls are coming along nicely.  Although the range of motion I have at home is considerably diminshed when I'm at work because it's colder than the proverbial witch's tit in our freaking office!  Today, I couldn't even use a pencil because my hands were so cold.  I think I may just take my Steelers fleece into the office tomorrow to stay warm.  Or I'll really piss them off and get one of these.  That's right.  A slanket.

That's probably enough links for today.  Peace out till tomorrow ya'll!

 

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Crap squared times lies divided by stupidity equals DHL

Ha ha, the saga continues.  After much griping to AT&T yesterday, I finally got a supervisor to approve overnight delivery of my phone.  I called them this morning to get the tracking number.  For whatever reason, the rep didn't know if it was overnight or 2 day but that's neither here nor there. I got the number and went to the DH-hell website.

I am not happy when the tracking information looks the same as it did when they lost the package.  So another round of phone calls ensues.  Hi, DHL, could you tell me where my package is?  Another one flat out lies to me.  She said that there was some huge water main break and the fire department was there and a whole bunch of other crap and that everything is delayed.  Now, because I don't believe her, I check all of the websites of the local newspapers and the local TV stations and I see nothing about it.  Then I ask Lovey if he saw anything about it on the news before he left the house.  Negative on all fronts.  So I call again and get someone different.  This one says that there are delays but it should arrive before 3:30 pm.

Time passes.  I keep checking the website.  Hey, it made it to the right facility!  We're making progress!  Hell yeah, it's out for delivery!  It's almost lunch time when I check again.  Now it says that they need "address information" and to contact customer service.  Grrr!

Hi, DHL, your website says that I have to contact you about my package.  Oh yes, well it looks like Cingular/AT&T didn't send the address information and there's no information on the waybill.  Um.  What?  I gave them the address and made sure that they repeated it back to me.  Well, we don't have it.  THEN HOW THE HELL DID YOU KNOW WHICH TRUCK IT WAS SUPPOSED TO GO ON?!?!?  Lies on top of lies from this place.  DHL guy says to please hold while he gets a supervisor.  Oh, before you go, make sure you let your supervisor know that this package was to be delivered on the first and you lost it the first time so you'd better make sure it gets in my hands today.  DHL sounds a little worried and puts me on hold. 

I am fuming.  I am livid.  I think I almost had a stroke.  They have terrible hold music.  I don't want to be bothered.  Someone walks up behind me at my desk.  It's a guy from the mailroom.  He's holding my package from DHL.  I thought about staying on hold but figured why bother.  Isn't it lovely that they don't even know where their packages are?

All's well that ends well.  I have my new phone.  It works.  It picks up fingerprints like a mofo but I don't care.  But don't, for a second, think that I'm not going to write a scathing letter to those idiots outlining the fact that they're stupid and that they are liars.  I wouldn't ship anything across the street with their company because they'd lose it.

And that's my rant for today. 🙂

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Crap squared

The days since last Thursday have been trying ones indeed. 

Thursday

While the day started off okay, it took a downhill turn.  I got home and a reminder went off on my cell phone that for some reason killed the display.  I called the phone folks and they had me try some things to fix it but it was a no go.  So they transferred me over to the insurance folks to get a replacement. 

I don't quite understand why I pay 5 dollars a month for each of our phones for insurance when, if something happens to the phones, I still have to pay $50 to get a new one.  Whatever.  I'll probably drop the insurance on all the phones and save fifteen bucks.  So they tell me that they're going to send out the phone and I should have it either Friday or Monday.  I can deal with that as it's only the display that's dead and the actual phone part still works.  My phone usage is pretty much limited to family anyways.

Good note: Filed my taxes and am getting a nice chunk of change.

Friday

My head is so clogged that I can't quite rememeber Friday.  I don't think that anything bad happened, but I'll amend this if it did.

Saturday

In the morning, I had to go see a lady about a dog.   I thought that the dog was pretty cool but I wouldn't find out until later if I could have it.  No worries.

I came home to a message on the machine from the Art Institute.  Avoid this place at all costs.  You may recall in a previous post that I had to deal with these boneheads.  Well, here we are a couple months later and I get a call from a new person trying to once again get me to pay this money.  He promptly got a return phone call saying to kiss the crack of my black ass, go talk to the lady that I was dealing with before.  He doesn't like me and I don't care.  These people are the shadiest of the shady.  First lady, of course, is not in the office, so I've got to deal with her on Monday.

Good point: I like red wine.  It doesn't make me fat like beer.  It does give me gas. HAHAHAHAHA!

Another good point: I was able to test out of my stupid classes for school.  More on that in a bit.

Sunday

The Patriots lost.  The Patriots lost.  The Patriots lost.  The Patriots lost.  Did I mention that the Patriots lost and I'm in heaven?  Thank you Plaxico for putting the nail in their coffin.  Sorry that you couldn't get to the ring in the black and gold but happy to see you get one nonetheless.  GOOD DAY!

Monday

Most important: I got my ring back!!  Hooray!  They resized it and it looks awesome and I'm happy to have it back.

Hmmm, let me check the tracking number on my phone.  It looks as though it's sorta out for delivery.  Maybe I'll just call real quick to check.  Hi, DHL, could you tell me where my package is?  This lady had the nerve to tell me it was delayed because of weather.  Do I sound like an idiot?  Do I sound like I've never tracked a package?  Do I sound like I can't go to weather.com and see what the weather is like in Ohio even though your website says that the package is in Florida?  Hmmm, your website says that my package is in Florida.  She says, get this, that the scan is for the truck and not the package.  WHAT?!?!  Okay lady, whatever. 

Call number two to DHL: Hi, DHL, could you tell me where my package is?  New lady says that DHL has two facilities here: one international and one domestic.  Somehow, my package got sent over to the international facility, but fortunately, they were able to "catch it" before it went out.  Where the hell was it going?!?!  Is there a Miami, Florida somewhere overseas that I don't know about?  Okay, whatever.  When is it going to be delivered?  DHL lady says it'll get back to the domestic facility today and go out for delivery tomorrow.  Schweet.  New phone tomorrow.

Now, for those AI bastards.  A call to the same woman gets me nowhere.  She says she has to talk to accounting.  Really?  What have you been doing for the last 2 months?  She says she's gonna do it.  I say okay.  Towards the end of the day I get annoyed that I haven't heard from her since she said she would call back.  I send her an email saying that this has to be resolved today.  Guess what?  No response.  Go figure.

Bah, good school bumps up my AA graduation date since I tested out of classes. Unfortunately that means I have to pay more money out of pocket.  Grrrr.  I'm gonna be poor forever.

Tuesday

Woo hoo!!  New phone day!  Let's see where it is.  Funny, the tracking page is the same as yesterday.  Another call to DHL: Hi, DHL, could you tell me where my package is?  Umm, it appears to be in transit.  Well, golly, thanks for that.  So basically, you're telling me that you don't know where it is?  No, it's in transit.  Uh, yeah, whatever.

Good morning AT&T, look, I know I told you yesterday that DHL sucks but today they suck even more.  They lost my phone.  Please call them.  And nice lady called them.  She said that the idiots would call me before ten to let me know the status of the package and then she'd call me back.  Okay then.

Hi, this is pompous ass from DHL.  We lost your package.  YOU SUCK BALLS! Okay, then can you call AT&T and let them know that?  No, we don't do that.  Can I help you with anything else?  No, but you're gonna need someone to help you remove my foot from your anus.  CLICK!

Hi AT&T, DHL says they lost my phone, can you send me a new one?  Sure, we'll get that out to you in two to three business days.  I'm sorry, how long?  DHL screws up and I have to suffer?  I'm full of fake sincerity when I tell you that I'm sorry but that's just the way it is.  HA!  That might be the way it is with you, but that's not good enough for me.  Supervisor!  I can't even go through how many people I had to talk to and couldn't keep the story straight so I had to re-explain it every time I got someone new.  Give me a supervisor before I shrink myself down, come through the phone and throttle your ass!  Got a supervisor.  She hung up on me.  Um, can you say IRATE?  I wasn't even nasty to her.  Yet.  Called again, had to explain my story, again, at least 3 more times.  I finally got to someone who said that they'd overnight my phone.  Hooray.  It's coming DHL.  GIVE ME A FUCKING BREAK PEOPLE!  That phone better show up tomorrow or there's gonna be one very angry black girl storming around.

Hi, first lady from AI, I'd like to talk to you but your phone ONLY rings busy.  I guess I'll have to talk to your boss.  Oh, right, she's not answering her phone either.  Welcome to my nasty voicemail.  You better call me back today or it's ON!  You know what, I don't trust you to call me back so I'm gonna call you again.  Hi, boss lady, it's me.  Are you gonna fix this?  You have to wait for the director of accounting?  Okay, whatever.  Send me an email right this second acknowledging the holdup.

Needless to say, I need a glass of wine and it's only 12:
30.  I'm figuring that things can only get better from here.  Even though I never heard back from the lady about the dog.  Oh well, I guess the dog I have is good enough for now.

I hope that everyone's day is better than mine has been so far.  And oh, by the way, please let me know if you're in my hood and living in Baltimore, Maryland.  Statcounter says someone is visiting from there and the only folks that I know from there don't have the privilege to be privvy to what goes on in my life.  Yes, you.

Have a great day all!

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